What’s Next For Boeing?

Narrator: The Boeing 737 Max was the fastest-selling
airliner in Boeing history, selling more than 5,000 aircraft
over the past few years. But in April and May, Boeing sold zero. The 737 Max was big, fuel-efficient, and more affordable than other planes. It was a popular plane
until a particular sensor became a problem, which eventually led to two fatal crashes in five months, killing everyone on both
flights: 346 people total. Since then, there has
been a worldwide grounding of the 737 Max, lawsuits from pilots and from families affected by the crashes, and congressional hearings, and the US Department of Justice has begun a criminal investigation. Boeing took a long time
to address the issues, which only seems to
have made things worse. With modifications to the
plane’s software underway and hopes that it will fly again soon, the question remains: Can Boeing bounce back? This wasn’t the first time Boeing had a problem with their designs. In the 1960s, the Boeing 727
had issues with its new wings. In the 1990s, the Boeing 737
had issues with its rudder. And in 2013, the Boeing 787 Dreamliner had issues with its
battery catching on fire. Boeing has a history of
introducing new designs that lack advice from outside
experts to ensure safety. And this sensor problem with
the 737 Max was no different. Christine Negroni: How the
Boeing 737 Maxes crashed, not one but two occasions, is the result of complicated decisions that were made early on in the process when they were trying to decide
what they were going to do with their next narrow-body aircraft in a competitive market with Airbus. And they decided, rather
than build a new plane, they would go back and
tinker with an old plane. Narrator: Boeing took the
737 model from the 1960s and added larger engines
to create the 737 Max. This new design caused the
nose of the plane to point up. Boeing added the
Maneuvering Characteristics Augmentation System, also known as MCAS, to essentially keep the
nose from pointing up. Negroni: And then, of
course, the next problem was that they didn’t tell the
pilots or even the airline that this solution
existed on the aircraft. What would happen when the MCAS triggered is that the airplane
would not give control back to the pilots. It would continue to put the airplane in a nose-down position. And even when the pilots recognized that maybe there was a
problem with this system and tried to turn it off,
the forces on the tail were so great that they were unable to physically override the nose-down. Narrator: Pilots also lacked proper training with the MCAS. They were trained on an
iPad instead of a simulator to cut costs and shorten training time. And the two planes that crashed didn’t have the optional
angle-of-attack safety feature that could have alerted pilots if the plane was pointing
in the wrong direction, and that Boeing charged extra for. Sinéad Baker: So this increased
public mistrust of Boeing is probably a result of
both the two fatal crashes, but also how Boeing responded to them. The public is definitely
skeptical of Boeing after these two crashes. A recent poll found that 41% of Americans wouldn’t fly on the 737 Max
until it was back in service for six months and
there were no incidents. It took Boeing almost a
month to issue an apology, to say, “I’m sorry for the first time.” And, in the meantime, the US
was slow to ground the planes compared to other countries,
which maybe made people feel like the US and its safety regulators couldn’t be fully trusted. Narrator: Experts say
that this was a mistake, that it made Boeing look insincere, and that it prioritized
profit over people. Irv Schenkler: Had they
opened up, had the CEO or another senior executive spoken to this more
general sense of concern, indicating that the company
is doing everything it can as soon as it can to find out
more and will report back, that could have at
least lessened the sense that the company was being evasive. Narrator: Boeing’s slow
response has cost them. The company wasn’t able
to sell any 737 Maxes for three months after they
were grounded in March. Baker: Boeing is doing a
lot of things at the moment in an attempt to win back people’s trust. They’ve been apologizing more frequently, they’ve been offering to fly
their CEO first on the plane in a bid to prove that it’s safe, and they’ve also been organizing
more sales of the plane to prove just how confident the industry still is in the jet. Narrator: During the 2019 Paris Air Show, Boeing announced its first buyer since the 737 Max grounding. International Airlines Group, the parent company of British
Airways and other airlines, placed an order for 200 737 Max planes. While the deal would
normally carry a list price of $24 billion, it was likely discounted because of Boeing’s current woes. Though the planes won’t start
to be delivered until 2023, the sale gives the company a
much-needed vote of confidence. Schenkler: You can’t manage a
crisis, but you can definitely manage how you communicate about it. They need to be able to get affirmation from individuals and
groups who are credible and who were perhaps skeptical
and who could indicate that the company is righting its wrongs, and that would go, I think, a long way towards ultimately
regaining a degree of trust. But, again, it’s a slow process. Narrator: Boeing may have gained support from certain airlines. But the company also needs to show pilots, flight attendants, regulators,
and the general public that it cares, through words and actions, that its planes are safe to fly and that the company can be trusted. Negroni: Boeing knows that
the 737 Max cannot survive another event with this MCAS system. So nobody wants the fix
to work more than Boeing. We can rest assured that
its desire is there. Is it capable of understanding
all the potential faults, all the potential pathways, and
all of the required remedies and instituting them is the next question. Narrator: One thing Boeing
should definitely do? Show it is listening to experts and voices from outside the company. Negroni: I think Boeing needs
to be opened to the media. I think Boeing needs to
stop shutting out reporters and stop closing down and obstacating when legitimate questions are raised, because I don’t think
it does them any good. Narrator: The crisis has
already been pretty expensive for the company, and it’s
likely to cost them even more. Baker: In the first quarter of
the year, it lost $1 billion. And airlines around the world now want compensation from
Boeing, even those who say that they still completely
trust Boeing and the plane. It’s also facing lawsuits from
families around the world, some for hundreds of millions of dollars. So, chances are, this whole thing is going to cost Boeing billions. Narrator: There’s no
telling when the 737 Max will be cleared to fly again. Recent reports indicate that the software fix may not even work and that the plane might
require a hardware fix, which would be even more expensive and take even more time. But experts do believe that Boeing has a chance to recover from this. The company has to be much more open about what it is doing,
while also making sure that there are no more
issues with its planes. Negroni: I think it’s
probably 60/40 that Boeing commercial aircraft
will recover from this. But I definitely think
that they’ve been shaken up enough to know they have
to change their ways. Narrator: What do you think? Would you fly on a 737 Max when airlines start using them again? Let us know in the comments.

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100 thoughts on “What’s Next For Boeing?

  1. Well is not a question of will we fly on MAX or not. Is the culture of Boeing when marketing and drive to save money is more important than safety and common sense. Aviation is only safe when every one follow the procedures and is very unforgiving when the rules are broken.

  2. last week, Boeing reorganized their engineering reporting structure.
    engineers will no longer report to project managers. PMs are responsible for budgets and schedules.
    now, engineers will report to chief engineers – not PMs.
    technical requirements will be paramount. not budgets or schedule.

  3. https://vimeo.com/323513392 YouTube will hide this comment. Read the description of the above video and click on the links in the description too and read their descriptions too.

  4. Yes…. I would fly in it once it's cleared for return to service.
    Here's why. No other aircraft in history has been or will be scrutinized so carefully.

  5. I would certainly fly this airplane when available. It is still a fact I am more likely to be killed in a car crash than an airplane crash and I drive to work and back each day oblivious and without thought of the possible outcome.

  6. Knowing that it was a Software Problem the Plane Design is Still the Same, Why Continue Building ?
    "Max" has scared to many people, cutiing corners to save a penny, for Shareholder and Invesment Praise,
    Ask them to Finance a New Plane,

  7. well it is a man made machine. No one is perfect but GOD! the only to improve product is to learn from mistakes or malfunction incidents.
    the problem will be fixed and ready to fly. Boeing by far far is 10billion times safer than Airbus European made aircraft. put your faith in Boeing that's is for sure the best of the best

  8. It is NOT a sensor problem ! it is a design flaw. the engine is to big for the height of the plane with part of the engine above the wing forcing the plane up too much on takeoff ,the sensor was to hide that.  
    This is so huge because it is a massive amount of money and a large share of americas economy rides on this. so it is politically important for the truth to be hidden for people to believe it is just a computer glitch,or the economy may be affected and even elections too.

  9. No! With so much technology they want people to fly in a 60's model aircraft. Boeing has lied for years to airlines and the public. If this accident would have happened in the US and crashed in a populated city this aircraft would not be flying. The 737 is the aircraft with most accidents, the NG shouldn't have flown either. How many more accidents do we need to keep this aircraft on the ground for ever. They just keep pushing the months and saying it will fly soon and deviating news throwing Airbus planes have problems. How many NEO and A220 accidents have we seen? Boeing and some other people need to be accountable. Enough is enough we need tougher and safer laws for these companies, it's not all about money. It's also the airlines fault that continue to purchase the aircraft. If you have flown a new aircraft and fly a 737 you can see the monstrosity of and aircraft it is. Hopping Boeing can man up and give up on this plane and create a newer reliable plane. It would be a smarter and safer thing to do.

  10. It's a shame that so many people had to die in two of the crashes, but hopefully the improvements will show that these deaths were not in vain…..

  11. I'm sure the competent engineers venting their concerns about the system were fired accordingly for "causing trouble" and the incompetent managers that caused the whole thing through tight budgets and tight schedule and corner cutting stayed to now fix the problem.

  12. Go to u tube
    Put in Delena Spinelli
    She breaks it down for u
    With Boeing Max flight

  13. why not just fill the front of the plane with sand bags? or lead weights ffs just add weight to the front and it will pitch back down.

  14. I'll have to say that the MAX will likely be one of the safest planes in the air by the time they are approved to be back in the air again. This is an expensive error for them and they likely will be over engineering the fix and other pilot concerns in great detail.

  15. what about a joint venture between Airbus and Boeing leaving …. the technical part to Airbus AND keeping also a financial control on the company….before they go broke…..Seatle can play a very important role ..a reliable workforce for the future…

  16. Christine Negroni is a journalist, not an aviation specialist. Do not accept what she says because she has as ax to grind. Typical journalist.

  17. When peoples lives rely on an electronic sensor ( wich can fail ) most probably made in china and a crappy software ..programed by who??? …. the whole machinery and mechanisms become OBSOLETE….JUST SCRAP THIS FRANKESTEIN AND TELL THE TRUTH.

  18. That the CEO is still there tells you a lot: They own congress and there are NO CONSEQUENCES for any degree of EVIL SHIT committed by heads of industry.

  19. I will never fly on a 737 MAX no matter what, it is a flawed design. Like the DC 10, you never really fix a flawed design. What is more, Boeing is now a deeply flawed and corrupted company and will favour other aircraft where I have a choice until they fire their entire C-level executive committee and bring in new blood and reinstate engineers and safety experts as deciders rather than dirty bean-counting crooks.

  20. "Boeing 737 Max more affordable than any other planes out there"……. hahaha, now we know why, don't we?! It's the cheapest plane in its class right now provided you don't mind that occasionally it may just nosedive straight into the ground! Lol🤣

  21. My late father always said that it's easier to lose your good reputation than to get it back. Boeing should have had that advice before rushing a problematic design change and software issue, complete with lack of pilot training, into the air carrier fleet. That lack of caution was unacceptable and won't be soon forgotten.

  22. It's not about trusting the plane after it's being fixed, it's about loosing trust to the whole company and how they put money before safety. I don't think they will ever fully recover from this. Boeing as a company has rotten from inside.

    There are audio recordings of pilots addressing the MCAS issue with Boeing's engineers after the FIRST 737 max crash. The engineers reassured, that the system was fine and nothing was wrong with it. Pretty much nothing was done after the first crash. Only some cosmetic instruction's on how to disable the system.

    They could've prevented the second deadly crash if they had taken the appropriate action of putting safety first and grounding the plane for investigation. But they did not, they put money before safety, before human lives. How could you EVER trust a company like that again? Would you gamble your life flying in one of Boeing's planes, knowing they have and will cut corners with safety in order to make money? Maybe there is a similar problem in the plane you're sitting in, known to Boeing, but kept secret?

    During MAX 's development, the engineers were ordered to belittle the changes involving MCAS so that changes would be approved more swiftly. They did not allow any outsiders to review the changes, they did the review themselves. I could go on, but the information's out there already.

    To sum it up, I would rather walk home than fly this plane if those were the only alternatives. Thank god there are still A320s to fly in.

  23. No. At this time I cannot see me flying in one ever again. I have zero trust in the design of the plane and no trust in Boeing.

  24. Whilst the current Board and the current CEO are still there nothing changes. The profit before all else mentality will remain it is as much a part of the company’s DNA as safety used to be. I was an airline pilot for 35 years now retired I flew every Boeing aircraft they made except the B787 and i was there biggest fan. I would often say if you can afford to buy and airplane why would you buy anything else. Now I don’t even want to go in one.

  25. I would be very reluctant to get on a MAX for at least another three years. In some cases it appears passengers might have no choice if the airline only operates MAX aircraft on a certain route. What do you do then? Also what happens if a MAX does crash after being cleared to fly again? Let's guess…" It was nothing to do with MCAS. It was pilot error. It was the engines. There was debris on the runway. The ground crew made a mistake."  You can be sure it will be anything but MACAS!

  26. Boeing should I take very seriously over to be responsibility because in the past always to bring into the future of a new disaster that what's going on with boring what's going on with my loved ones my family my husband my wife my children my brother is my sister's or anyone else that how many people that are losing that are not coming back home anymore I mean I just don't get it from Boeing Company because it shouldn't take very seriously over to have safety not a competition with the Airbus I don't get it maybe I just don't get it everyone needs to be responsibilities that that stay on the balance that are always safety 100% is it is a guarantee that is really matters he got from the past the safety to the present to keep going on into the future of generation from future passages is to everyone else flying of a 737 Max and 8 should know that the only thing has to be responsibility it is safety safety safety safety it is the number one concern especially that Pilots need to train a real simulation but not in the iPad in the tablet I mean what's going on Boeing Company

  27. Well for every one letter to make their own decision to make that her if they really want to fly the 737 Max 8 that I'm flying again but this is their own decision that to make that why they're truly what they are flying album Ella and cut customers and Airline passenger in a future generation to be on that this is to make sure that everyone needs to know that who they could be trusted for the airline customers all that boring company anyway so this is this is for everyone need to know

  28. There is a very strong chance that there will be a Third accident. Things tend to happen in 3's it's a universal understanding and why would it not apply to Boeing. That's why I'm saying that they are going to go bust! When your time is up… be sure that you're ready to know when it comes. and Boeing it has come.

  29. Open to the press??? Why would you talk to a reporter that needs an story for their paper only to have the Public read an entirely different story. The press needs to write on something they know about . " Who cares about the truth , just make the story spectacular for the readers ". The AP has done it to themselves ! jmho.

  30. When I book a flight I avoid booking flights with Boeing aircraft it's not only their 737.

  31. I might catch some heat from this comment;

    I work in the structure building process of the max and I can say that we work hard for our company everyday in fear that something bad will happen and everyone here at the company I work for will be out of a job. So with Boeing’s fix to the max we all pray they get their shit together. Every fastener and rivet I install on the plane I double check to insure that I’m not one to blame later on.

    A manager once told me “ You can do anything you want on your last day”

  32. Boeing will never change…they have been killing people by building crappy planes for the past 50 years causing numerous deaths… Boeing always been correcting their defects by learning from their planes crashes… I have been only flying by Airbus for the past 10 years…I never trusted Boeing planes…

  33. Yes, i would fly Boeing. They screwed up but rest assured this will never happen to them again, they know that there future depends on how they resolve this problem

  34. The 737 is a great airframe, this type of situation can come knocking on the door of Airbus, especially now that they want to introduce a pilotless aircraft, now that’s going to be scary, computers are only as good as the programmers, and there are always situations that are outside the box that aren’t accounted for in software.

  35. Does a one hour ipad course constitute what they call required standards of training internationally for air transport pilots. Hahaha. What a joke.

  36. Servicing millions of people throughout the world, they should take people's life into consideration over the shareholders' pockets.  This is a criminal issue and must be addressed on every plane being built going forward.

  37. I was a test pilot for Boeing on the Max8 and everything went smoothly although Im still not sure why i had do do the flights naked

  38. The design is a failure, They tried to compete with air-bus and failed ! Please tell me what software takes a year to solve? The Aircraft is not capable of flying because of the center of gravity problem which means it has to be re-engineered. Doesn't take a rocket scientist to see this. Go park them in Arizona and forget about them because the majority of the public will never fly on it with the band aid Boeing is searching for ! (My opinion )

  39. It didn't just "Appear" that Boeing valued "Profit" over "Profit" — It without a doubt "Proved" that it valued profit over people and the "People" have done well to show "The Reason" of "Profit over People" and that is — "They kept on buying tickets to fly on junk airplanes with faulty software and bad design!" When you have a Criminal Government who excuses airplanes full of foreign (Brown) peoples and just keeps on going and then on top of it all, tell the World that Boeing will fix the unfixable design problems being overcome with "software fixes" makes that Government and the People who Elected it to office — Complicit in the Murder of ALL those brown peoples!" Someone needs to go to Prison for "Negligent Manslaughter" and that's the "Bottom line of it all". Will that happen? Seriously NOT! The people are indeed Imbeciles and the Government they elected will indeed Support and the Murdering Actions of the Engineers and Sales Staff and FAA Officers who are "Completely" liable for the direct killing of 346 humans with their not only allowing the plane to built in the first place knowing of the design problems — They promoted and supported it first hand. These people in group should ALL be sent to Prison for the remainder of their human lives — or Boeing should sell out for being purposefully outright responsible for this major operation of killing people. Shame on ANY American who will allow Boeing to get away with this "Criminal Conduct and Actions for Profit Over People!" Thanks to China it stopped the continuation of the murdering attitude and murdering actions of the FAA and Boeing and American Engineers. If Americans continue to support and protect these responsible for the above actions and attitude — then they should be taken over by the Chinese because they are undoubtedly not fit or worthy of a Country like America. Shame on you!

  40. A simple fix for the Max Confidence Problem: the first 100 MAX Public Flights must include a pre-announced NAMED Boeing C-Level officer as a PASSENGER – No Exceptions!

  41. You won't catch me on a 737 Max EVER! Fricking executives just interested in cutting costs and profit. They're idiots because it ended up cost so much more. They would've made more profit by doing things correctly in the first place. At least have the decency to tell pilots about MCAS and have an off switch for safety backup. I won't even begin to talk about exploding batteries on another one of their pieces of junk. Cheapskates!

  42. Boeing was to busy counting their money to think about safety. When wall street starts running a compny, its time to bail. Greed always wins in the safety vs. profit war. I suspect there are still problems with that aircraft. You go test it out. I'll stay at home or drive my car.

  43. Boeing it's such a criminal corporation, as the hole world witnessed with the MCAS issue, since the very development to the ultimate public relations crisis management, they will just push the lobby for war even further with some billions. They are already killing civilians, killing military people is a but a breeze.

  44. I don't fly because I'm afraid of flying, I choose not to fly because I know corporations prioritize profits over human lives.

  45. I think no, I wouldn't fly on 737 Max. I wanna see changes on safety regulations in the industry plus I wanna see Boeing proving people that they are (fly jets) safe now through the media and press. They must work really hard to gain people's trust back !

  46. I know any model of airplane can crash, I just dont have a lot of faith in Boeing airframes right now and will look at another model for my flights. If they aren't released to fly commercially, Boeing will probably sell the existing 737 Max airframes to the DOD.

  47. I would not hesitate to fly on the B737 max any time any where . Boeing make the safest aircraft in the world . The safest airline in the world QANTAS , almost lost an AirBus 330 -200 in 2008 because of computer problems which result in many passengers being seriously injured , and a crew member so badly injured that he has never worked again . The airline cast him off without so much as a second thought . Give me a Boeing any day !!

  48. Boeing can't be trusted for any safety issue from now on. Greed and insincerity further confirm their danger in travelling on this airline.

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