Nikon D750 recall service advisory is awesome news! Camera repair tech point of view and how to…


Hi, I got several emails and some comments
about the D750 recall or extension of the 2nd recall announced recently. With questions
should I send it back or should I just ignore this and with an overall negative attitude
about this whole thing. And this is visible, this attitude, all over the Internet. I think,
in the contrary, that this is an awesome news. So in the next couple of minutes I’ll tell
you how it looks like from a camera repair tech point of view, why it’s awesome, and
the most important thing – I’ll give you several essential tips about how to go through
this whole process quickly and as painlessly as possible. Hi, I’m Mike, independent camera repair technician
and I’m starting FixYourCamera.Org to show you the photo gear industry from a different
point of view. No specs, no marketing BS, talking about things you won’t hear anywhere
else. Welcome! Quick disclaimer here: I’m an independent
camera repair tech. I don’t work for any camera manufacturer, I don’t do any recalls
or warranty repairs. See these toys are extremely complex, if you
include all the electronic parts, there are thousands of parts inside. I bet you already
know that. Also, there are lots of people involved in the process, and they do make
mistakes, sometimes totally stupid mistakes. And so does Nikon and all other manufacturers
on this planet. And don’t think that I’m trying to defend Nikon here. I’m very far
from that. On my list of favorite manufacturers Nikon is somewhere at the very bottom right
now. It’s a long story why so I’ll tell you some other time, but in short lack of
replacement parts they won’t sell them you, repair prices, waiting times, customer support,
the whole greymarket issue where the customer is punished instead of the distributor, way
too many problems with their products in the recent years, questionable quality control
+ several others. And the big one – D600. In my opinion that camera coupled with Nikon’s
behavior was a complete and utter disaster. There were several problems with it, and Nikon
kept refusing it over and over and issuing statements about natural dust accumulation.
So it ended up as several class action lawsuits, settlements and a big dent in the company’s
reputation. So that’s about the corporate part of this company and their decisions that
I don’t like. There is however the other part of Nikon. And these are the people responsible
for design, engineering, research, firmware and many other things. They truly have some
world-class talent there. Some Nikon products are absolutely brilliant, you just cannot
deny that, and many people love them, including me.
So yes, I’m super happy to see a recall after recall and then an extension of a recall.
Because this means that maybe, finally, something has changed at Nikon. See, a manufacturer
that recognizes problems with their products quickly and is willing to fix those problems
right away is a good one. Canon, for example is good at this, not perfect, but good. With
Nikon, it used to be more like hiding behind the closet doors and pretending that nothing
has happened. And the customer would get a response like “this is the 1st time we hear
about this problem”, “this is not included under the warranty”, “or we can check
it for you, please send it to us” and then he gets his camera back in the same condition.
There are lots of stories about this all over the Internet, and it’s exactly what my customers
kept telling me over the recent years. So there is hope. If they recognize problems
and are willing to fix them, which by the way costs them a lot of money, they will most
likely pay a lot more attention to quality control.
Maybe someday they will also realize that it’s not such a great idea to punish the
customer who bought a greymarket camera, often completely unknowingly. Or maybe they will
notice some of their customers walking around with their product with a big piece of silver
duct tape right under the Nikon logo, just because that cheap plastic front cover, that
cracks easily, used to cost anywhere between 15- 40 bucks and it takes 8 to 12 screws and
a couple minutes of time to get it replaced – now is not available and Nikon tries to
charge a couple hundred bucks for this repair + shipping and insurance at the post office,
of course. I won’t go that far with my hopes for now, but in the future – who knows?
Question: Should I send my D750 out and get this repair
done? My answer is definitely yes!
Several reasons: 1. Additional potential problems. Possibly
there already are some service notes for D750. A service note basically says to the repair
tech something along the lines “if you have this product in for repair, every single time
do also this and this, and check for that” and these are usually some minor issues, not
publicly available. Or, there could be some additional important issues with this camera
that they just don’t advertise in the service advisory. And it makes a perfect sense for
the manufacturer to get them all corrected at the same time. I think that was the case
with canon 5D Mark 3. The problem stated was a light leak, and from what I could see while
working on them later was these cameras were disassembled much further than it would otherwise
be necessary to correct a light leak issue from the top LCD. So, very likely that there
were some additional problems corrected at the same time.
2. All recalls or service advisories usually have some time limit. It’s typically a long
time. But if you realize after a couple of years that the problem bothers you, i.e. the
flare issue or the shutter sync, as in this case, you might have to pay for it and it
will be expensive. 3. Resale value. While selling your camera
sometime in the future, the buyer might know about this issue and will ask you about it.
So if you don’t do it now. You might have to sell your camera for less money in the
future.. Question:
Can I ignore this recall and just move on? Sure if you want to…no problem!
Ok, how to go through this whole process as quickly and as painlessly as possible…
You’ve been using your camera for some time, most likely. And you already know if it has
any additional problems. If so, it might be a good idea to put a note together with your
camera. Make sure your description makes the problem a no-brainer, even for someone in
the shipping department who has no clue about cameras. For example, D750 service advisory
plus intermittent power switch problem. And they will direct it to the correct place right
away. Most likely some other people are doing the service advisory work. I.e. subcontractors.
By the way, the industry rumor is that these 2 addresses on East and West Coast are just
PO boxes and most repairs go to subcontractors. I don’t know if it’s true. And either
way it really doesn’t make that much of a difference to the end customer, as long
as they do a quality job, of course. The people who will work on your camera will
have lots of cameras to do and very little time to spend on each one. And while I’m
sure that Nikons step-by-step procedure for this advisory is going to be very thorough
and include everything that’s necessary to make your camera work perfectly – don’t
forget that people are doing this job. And mistakes can happen. Also, they might forget
to run some time-consuming adjustments. Some subcontractors are probably a bit more prone
to this than others. Of course, take it as another industry rumor, the official version
is that everything goes always perfectly. So after you get your camera back check if
it works. Don’t put it into a drawer for 3 months to remove it a couple of hours before
an important event. There is no need to go nuts with a microscope about this checking
just test if it works, the focusing, most functions, just use it. Shipping, how to avoid problems here:
– you’ll most likely get a UPS label from Nikon
Use a quality box, not some spaghetti noodles packaging
Remove completely all accessories: lenses memory cards, straps, put a body cap on. Put your camera into a nice clean sealed bag.
Some of the packaging material is very dusty and you don’t want this dust to get inside
of your camera. Since this is a rather expensive 1500 to 2000
camera, I would also take pictures of it before packaging then inside the box showing how
it’s packed and then after you close the box and put the label on. Make sure that these
pictures are of good enough quality so that they can be used as a proof in case of any
problems. For example, the serial number is easily visible. The label text is easily readable. With any shipping problems when the package
gets lost or there is some damage to it. You might have to answer a lot of questions. If
you have those pictures. They cut the discussion before it even starts. There is no doubt at
all that the packaging was excellent quality. There was way more padding around your camera
than necessary, the label was secured perfectly to the box. And it takes maybe 1 minute total
for you to make those pictures. And the last important thing about the shipping.
If you hand this package to the driver. You won’t get any confirmation. So it’s a
good idea to go to UPS store or UPS shipping center and ask for a drop off receipt or scan
confirmation whatever they call it. And the lady behind the desk will hand it to you in
about 2 seconds. This way you’ll have additional proof that you did actually drop off this
package at this specific location and time, it could also be very useful in case of any
problems. Of course follow Nikons shipping instructions,
I’m sure they will give you some. So overall, there is no need to complain about
this whole thing. Yes, it is a bit of trouble. Yes, it might take some time. But also notice
that Nikon this time. Let me repeat this time is willing to spend a significant amount of
money to get your camera working perfectly, nobody is pushing them to do it, there is
no class action lawsuit and they want to do the right thing. And again I am very happy
to see that! Okay I hope this information helps you feel
a bit better and avoid some possible problems when shipping out your camera. See you next
time, probably in some teardown and review. Bye.

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30 thoughts on “Nikon D750 recall service advisory is awesome news! Camera repair tech point of view and how to…

  1. OK, i will give you an example. I bought a 50mm f/1.2 brand new. thinking that nothing will go wrong since its a manual focus lens.

    1: the main problem was the sharpness was not good on my unit.
    2: to NIkon's credit, they changed the objective (optics) and now it's great, it did take a long time.
    3: the aperture blades were oily when I got it back. I could fix it myself but i paid for this brand new so i had them fix it.
    4: they fixed the oil in the iris in 1 day because i told them I need it for CP+ and for my job (i was impressed).
    5: but they left a lot of specs inside the lens this time. I got upset and cleaned it off myself since I fix lenses anyways.

    lately, Nikon's QC has been really bad. they used to be the best. to their credit, their products usually lasts longer and are tougher than some other company's products.

  2. Hello and thank you Mike for taking the time to make this vid. You mentioned quite a few details for all of us who love the world of Phoography….It is especially interesting to me,,, because in the back of my head for the last mmmm year or so… I have kind of narrowed down my choice of Nikon's  to the D750…  I do remember the 600, stuff,,, and I thought I heard even the 610 had some issues going on also… If anything even though I probably will still most likely buy a Full Frame Nikon… I am definately going to keep more in tune,,, with what you,,, and some other respected Camera people have to say…On a side note I kind of pushed my friend to purchase a D7100 when they first came out,,, like 2 years ago? and she still loves her D7100…Looking forward to watching more of your Vids Mike as you find the time to make them.

  3. Well, first, Excellent video as usual.
    Second I have a Nikon D750 from Malaysia factory 🙁
    Third, i Buy this model in the grey market.
    Four and more important, i live in Argentina, any repair is far difficult, i cross fingers with the camera, at this day don´t have any issues, but i hate how Nikon made this camera, maybe is time to move to electronic shutter like other brands.
    Regards

  4. More than just a *point of view" this video is a true Public Service Announcement about what to do when faced with product service. Thank you!

  5. I've been eyeing the D750 and I'm tempted to go the gray market route. Is there a guide to the serial no.–from date of manufacture, place of manufacture, US model or gray market, etc? If you can post the link to interpret those serial numbers, that would be helpful.

  6. thanks for the video ! i have a question about the D750 shutter advisory recall. i do not see the sync issue but when i fresh start my cam i have the ERR screen using shutter speed 14000, pressing again on the shutter button its back to normal. my serial is on the list of advisory but nikon "does not recognize this problem of 1/4000 ERR" even though loads of ppl have that issue. how bad can my camera get "screwed"? in other words while being fixed?, does fixing this issue can cause AF problem, miss alignment, destroy the sealing or cause damage and dust to other parts ? or destory the factory "seal" and make my camera life spine short? or this fix is easy and non intrusive ? thank you !

  7. I send mine, they fixed it as soon as possible. The only thing I dislike is that they gave me 6 month warranty meaning my overall warranty is downgraded. I mean this is not random component failure but whole production error and should not be treated as a part of warranty coverage.
    I didn't have to pay for anything. After reviving my camera they informed me that it can take longer since they had to order repairing parts but it when quick. I believe whole thing took less then a week or so.

  8. Sir, please can you show ask to your video how to check the nikon d750, the new problem, b-coz I went to nikon service center here in k.s.a. they don't no what is the problem of my d750. according to nikon advicesory I ckech my serial number my d750 is affected. thank you sir.

  9. I had my D750 service advisory done recently. I brought my camera to their Long Island New York location and put it in for the repair because my camera is effected. The people there are very nice, the camera was in their shop for 6 days and I got it back in excellent condition. They gave it a complete check up, cleaned the sensor and the inside. They replaced the grip rubber on the shutter button side of the camera and a few other things that were listed on the receipt. Some people say don't do the recall because you don't want to open your camera ever and the problem is not really that big a deal. I say why not? If they clean it and check it all over and it is done at their service center, it's not like some guy on the corner did the work. They did a factory reset on the camera so I had to set the date and time and all my personal settings over again like back button focus. I drove the 30 miles each way to avoid shipping and possible loss or damage from the shipper. I'm content I had the work done, and if they issue another recall that affects my camera, I will also get that done and get another free sensor cleaning 🙂

  10. I'de like to see myself as part of the minority(the Quick Update video). I laughed so hard when you mentioned the plastic tubes since it reminded me of my efforts to make a giant softbox with plastic construction and paper. I don't think of myself as a photographer. I am just a girl playing with a camera. I am not sure if I am into a position to "complain", but after so many years shooting with Pentax K10d (who actually died in the end) I finally decided to take the leap forward and move to Nikon (d750) and you just broke my heart! I don't want the D610 (AF, kid is running around, so my hopes are D750 can actually make him a picture). D810 is out of the question and you say one should wait 6 months for buying d750! 6 months!

    Do you think it could be mechanical issue with the shutter? I don't use strobo, and I hate using lights in general. Can I live with this issue?

  11. Great videos man! … I can't believe I found you. 🙂 … New subscriber for sure! … Quick question if you don't mind…My D750 gets pretty warm/hot especially at the back where the thumb rests…Bad battery? or bad body? Or normal? … Also seems like I'm not getting full battery life…Runs out faster than D7200.

    Keep up the excellent work…You're helping a lot of people. 🙂

  12. i jst want dis camera from grey market. bt dis issues killing me….is it okk for today to buy d750??

    how to understand dat my dslr will b free from issues 😞

  13. Question: is there any way to set the AE-L AF-L button on the D750 to
    Flash-Off just like the D700? i know you cant do it in the menu but is
    there any other way around it?
    I NEED HELP

  14. Great stuff on your channel! Subscribed! How do u think, is it good idea to buy grey d750 if it produced after day x? And sorry for this question, do you have Russian roots?))

  15. I sent my D750 two times and the third the camera was working awesome they fixed sooooio good even tho they take time.

  16. my D750 SN is included on service advisory but is working perfect for one and half year so far with 40000+ activations.
    Anyway because is free of charge am planning to send it for shutter replacement within the next week.
    the question i have is what warranty do i get from Nikon on shutter after the shutter replacement?

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